Delivery Information

Delivery is available within the UK only. Our delivery options include:

  • Standard Delivery - £4.95 per order
  • Free shipping on orders over £75

We aim to deliver your package within 3-5 working days; however in some cases where an item has to be ordered directly from the manufacturer, delivery can take a little longer. For more information regarding your expected delivery date, please email brandyn@allisonstiven.co.uk

Occasionally delivery times set out above may be affected by (i) factors beyond our control; or (ii) if we believe that it would be unsafe, unlawful or unreasonably difficult to do so; or (iii) where the goods and/or customised goods are to be delivered by us, the premises (or the access to them) are unsuitable for our vehicle. In such circumstances, We will let you know if We become aware of an unexpected delay and will arrange a new delivery date with you.

 

 

Delivery FAQS:

Can I have my order sent to a different address?

Yes. We have an option on our checkout page where you can make the delivery address different to the billing address.

What happens if I am not at the delivery address when the delivery is being made?

We require all parcels to be signed for. A signature can be obtained from anybody at the delivery address. If there is nobody in when the delivery is attempted, you will be left a card by the couriers which will have instructions on how to receive the parcel. Alternatively, you can arrange for your parcel to be left with your neighbour. This can be achieved by entering your parcel tracking number which will be sent to you once your delivery has been processed.

What time can I expect my delivery?

Standard deliveries can take place anytime between 8am and 6pm.

Stock FAQS:

If I cannot find what I am looking for on the website, would you be able to get other products?

Please see our brands and products page for an extensive range of products we currently supply. Please call or email us with your requirements and we will get back to you as quickly as possible with the price and availability.

Are all items in stock?

We do keep a large volume of products in stock. However, for us to offer competitive pricing and an extensive range of products, we buy many of our items directly from the manufacturer.

If some of my items are out of stock and some are in stock, what happens?

If we are unable to deliver the whole of your purchase at one time for any reason, we will deliver the items to you as they become available at no extra cost.